Carrier Contact Info
If you have questions or need help regarding specific plans, you can contact the carriers directly or visit carrier websites as listed below.
Benefit | Administrator | Phone | Website/Email |
24/7 Nurse Line | Aetna (724976) | Direct line: 800-556-1555 Through Benefits Helpline: 866-222-KISD(5473) | |
Benefit Enrollment and Help | Katy ISD Benefits Helpline | 866-222-KISD (5473) English- and Spanish-speaking benefits specialists are available. available Monday - Friday, 7AM to 7PM CT, except holidays. | |
Medical | Aetna (724976) |
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Prescriptions | H-E-B RxTRA Advantage | 1-877-432-6315 | |
Specialty Medications | 877-391-1103 (MedImpact Direct Specialty Program) | ||
Ray Savings Solutions | 866-377-1255 (High specialty drug costs Manufacturer assistance and enrollment) | ||
Dental | Humana (428035) | Member: 800-233-4013 Provider: 800-833-2223 | |
Vision | VSP (40168622) | 800-877-7195 | |
CHIP/Children's Medicaid | Texas Health and Human Services Commission | 877-543-7669 8 AM to 8 PM CT, weekdays (except holidays) | |
24/7 Telemedicine Employee Assistance Program (EAP) | RediMD (KatyISD) | 866-989-CURE (2873), Option 2 888-733-4635 | |
Weight Management | RediMD (katyisd) | 866-989-CURE (2873) | |
COBRA | WEX (49379) | 866-451-3399 Fax #: 888-408-7224 Monday - Friday: 6AM to 9PM CT COBRA Payments WEX Health, Inc. Staging Wex Health, Inc PO Box 2079 Omaha, NE 68103-2079 | COBRA Customer Service: wexhealthinc.my.site.com/WEXbenefitscontactus/s/ COBRA Forms: cobraforms@wexhealth.com |
Direct Bill | WEX (49379) | 866-451-3399 | |
Flexible Spending Account (FSA) | WEX (49379) | Address: Attn: WEX P.O. Box 2926 Fargo, IN 58108-2926 866-451-3399 IRS information Tax-deductible health care expenses Tax-deductible dependent day care expenses 800-829-3676 If you’re not sure whether an expense is eligible, check with your tax advisor. | |
Health Savings Account (HSA) | Gulf Coast Educators (KatyISD) | 281-436-5499 | |
Disability | OneAmerica (00624223-0000-000) | Service: 800-553-5318 DI Claim: 800-553-3522 | |
Life Claims | OneAmerica (00624223-0000-000) | 281-396-2899 | |
Permanent Life | Aflac (AGC0001925964) | 800-433-3036 | |
Accident Insurance Critical Illness Hospital Indemnity | The Hartford (715205) | 866-547-4205 | |
Emergency Transport | EVACU (KatyISD) | 866-751-1160 | File claim: myportal.evacu.com |
Aura Identity Theft Protection Family Legal Plan Roadside Assistance | SafetyNets plus | 800-787-3988 Ext. 201 | |
Pet Insurance | MetLife (KatyISD) | 877-591-1021 | |
Need Support? Contact Us!
1-866-222-KISD (5473)
Monday - Friday, 8am - 5pm CST
For any benefits question or concern, including 24/7 Nurse Line access, one call does it all.