Carrier Contact Info
If you have questions or need help regarding specific plans, you can contact the carriers directly or visit carrier websites as listed below.
Benefit | Administrator | Phone | Website/Email |
24/7 Nurse Line | Aetna | Direct line: 800-556-1555 Through Benefits Connect: 866-222-KISD(5473) | |
Accident Insurance | Aflac | 800-433-3036 | |
Benefit Enrollment and Help | Katy ISD Benefits Connect | 866-222-KISD (5473) English- and Spanish-speaking benefits specialists are available. available Monday - Friday, 7AM to 7PM CT, except holidays. | |
CHIP/Children's Medicaid | Texas Health and Human Services Commission | 877-543-7669 8 AM to 8 PM CT, weekdays (except holidays) | |
COBRA | WEX | 866-451-3399 Fax #: 888-408-7224 Monday - Friday: 6AM to 9PM CT COBRA Payments WEX Health, Inc. Staging Wex Health, Inc PO Box 2079 Omaha, NE 68103-2079 | COBRA Customer Service: cobraadmin@wexhealth.com COBRA Forms: cobraforms@wexhealth.com |
Critical Illness | Aflac | 800-433-3036 | |
Dental | Aflac | 877-675-7277 Monday – Friday: 8AM – 8PM (ET) | |
Direct Bill | WEX | 866-451-3399 | |
Disability | The Hartford | 888-301-5615 | |
Emergency Transport | MASA | 800-423-3226 | |
Employee Assistance Program (EAP) | RediMD | 888-733-4635 (code: katyisd) | |
Flexible Spending Account (FSA) | WEX | Address: Attn: WEX P.O. Box 2926 Fargo, IN 58108-2926 866-451-3399 IRS information Tax-deductible health care expenses Tax-deductible dependent day care expenses 800-829-3676 If you’re not sure whether an expense is eligible, check with your tax advisor. | |
Health Savings Account (HSA) | Gulf Coast Educators | 281-436-5499 | |
Hospital Indemnity | Aflac | 800-433-3036 | |
Identity Theft Protection | Allstate Identity Protection | 800-789-2720 | |
Legal Plan | LegalShield | 888-807-0407 | |
Life and AD&D | OneAmerica | 281-396-2241 | |
Medical | Aetna |
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Prescriptions | H-E-B RxTRA Advantage | 1-877-432-6315 | |
Specialty Medications | 877-391-1103 (MedImpact Direct Specialty Program) | ||
Ray Savings Solutions | 866-377-1255 (High specialty drug costs Manufacturer assistance and enrollment) | ||
Telemedicine | RediMD | 866-989-CURE (2873), option 2 Available 24/7 | |
Vision | Aflac | 800-999-5431 Monday – Friday: 8AM – 11PM (ET) Saturday: 9AM – 4PM (ET) Sunday: 12PM – 4PM (ET) | |
Identity Theft Protection | Allstate Identity Protection | 800-789-2720 | |